UI policy

/Tag: UI policy

What Everybody Should Know About ServiceNow Security

By | 2018-07-09T14:59:58+00:00 June 30th, 2011|Categories: Showcase, System Definition|Tags: , , , , , |

Follow these guidelines to make sure you’re using the right security technique for every situation! Security in ServiceNow is a very important, but often very confusing subject to get the hang of. ACLs, business rules, client scripts, and UI policies can all affect the security in your system to varying levels. Improper use of any of [...]

Removing or Disabling Choice List Options

By | 2018-07-09T15:25:17+00:00 February 17th, 2010|Categories: Client scripts|Tags: , , , |

One common configuration task in ServiceNow is to disable (make read-only) or remove certain select options from a choice list of a particular choice field. By far, the most common scenario where I’ve seen this is when a customer wants to restrict access to some ‘Closed’ type of option in a choice list depending on the [...]

One Field Shared Between Many Tables

By | 2018-07-09T15:41:41+00:00 December 31st, 2009|Categories: Scripting|Tags: , , , , , , , , , |

One common problem I encounter with Service-now deployments has to do with the sharing of a field between many tables extended off of the same parent table. Because the Task table and the Configuration Item table make heavy use of extended tables this is where I see the problem most often. What is the best way to make changes to a shared field for the table that I'm working on, but not impact other tables that may be using the same field?