Widgets

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Service Portal-style Homepage Widgets

By | 2017-04-27T12:13:43+00:00 April 27th, 2017|Categories: System UI|Tags: , , |

ServiceNow has done a good job in creating a nice-looking customer service portal in recent releases. Although there are still some frustrating API limitations, overall it’s a nice improvement and is a good choice if you’re looking to roll out a customer service portal in ServiceNow. Depending on your organization, you may not be ready to [...]

Creating a Live Feed Homepage Widget

By | 2011-10-17T08:52:17+00:00 October 17th, 2011|Categories: System UI|Tags: , , , |

ServiceNow Live Feed is a great new functionality that provides a place to post and share content in a ServiceNow instance. This content forms a searchable knowledge source for sharing information within an organization. I’ve had a request recently to make this feature accessible from a user homepage. This article explains how you can easily create [...]

Adding ESS Chat Capability to a Standard Homepage

By | 2011-10-17T08:51:14+00:00 September 15th, 2011|Categories: Content management, System Definition|Tags: , , |

If you’re reading this you’ve probably already seen the chat capability that ServiceNow provides. This is a great feature but it’s only currently available if you deploy the ServiceNow content management system (CMS) along with it. I recently worked with a co-worker, Greg Willis, to develop a way to add end-user Help Desk chat capability to [...]

Creating a Knowledge Search Homepage Widget

By | 2011-06-06T07:57:21+00:00 June 6th, 2011|Categories: System UI|Tags: , , , , , |

A couple of weeks ago at Knowledge11 I presented a session on Advanced Incident Management. One of the topics discussed there was to help your users help themselves by finding solutions in a knowledge base. A simple way to make this more of a focus for your end users is to add a ‘Knowledge Search’ widget [...]