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Walking the ServiceNow CMDB Relationship Tree

By | 2018-07-09T15:01:31-06:00 January 6th, 2010|Categories: CMDB, Script includes|Tags: , , , , , , |

One of the great features of is its CMDB and relational mapping. You can easily set up relationships between any CIs in the system. Once the relationships are defined, it becomes very simple to pull up a visual representation of a CI and its dependencies by using Service-now BSM maps. Using this feature allows an end user to look at that CI and identify what else in the environment is impacted by an outage or a change to that CI.