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Adding Video to Knowledge Articles

By | 2017-03-14T05:37:23-06:00 March 14th, 2017|Categories: Content management, Knowledge Management, Service Portal|Tags: |

Support for video in knowledge articles seems like it should be pretty straightforward but unfortunately history has proven otherwise. Standards have been shifting over time and the methods for displaying video in HTML have had varying levels of support depending on the browser. By default ServiceNow only supports out-of-date plugin methods of embedding video. While video [...]