System Definition

/System Definition

HTML-formatted Email Client Message Text

By | 2018-07-09T14:59:53-06:00 December 12th, 2012|Categories: Email Notifications|Tags: |

The ServiceNow email client is a great way to allow technicians to send ad-hoc email notifications from within ticket and other forms. One common request I’ve seen for the email client is to allow the creation of html-formatted messages. Of course, it’s possible to manually code the HTML, but it’s much easier with a WYSIWYG editor [...]

Controlling Public Availability of Knowledge Base Content

By | 2018-07-09T14:59:54-06:00 October 2nd, 2012|Categories: System Definition|Tags: |

One area of Knowledge Management that is typically fairly confusing to new admins of the ServiceNow platform is the public (unauthenticated) security model. A ‘Mark Public’ UI button is displayed at the top of each knowledge article in its edit view. While clicking that button adds the ‘public’ role to the article, it doesn’t actually do [...]

Crossfuze Global Script and Config Search

By | 2018-07-09T14:59:54-06:00 June 12th, 2012|Categories: System Definition|Tags: , |

As a ServiceNow administrator, one of the most common challenges is trying to find a particular script or configuration in your own instance. Whether you’re troubleshooting or just trying to understand how something works, it would be very useful to be able to search scripts and configurations from the entire instance all at once. The problem [...]

Show a Table Schema Map from any Form

By | 2018-07-09T14:59:54-06:00 February 9th, 2012|Categories: System Definition, UI actions|Tags: , , |

Table schema maps are a very useful tool to aid in visualizing the setup of a table and its relationships to other tables and fields in ServiceNow. This functionality is something that every ServiceNow implementor or admin should be familiar with. Schema maps are documented here in the ServiceNow wiki. While the schema map is useful, [...]